Brow Tint & Wax

Cancellation Policy

1. Patch Test A patch test is required 24–48 hours prior to your first treatment. This allows us to check for any sensitivities before proceeding. While it significantly reduces the risk of a reaction, it does not eliminate it completely, as allergies can develop unexpectedly. Without a patch test, we cannot carry out your treatment. ​ 2. Booking Fees A non-refundable booking fee is required at the time of booking to secure your appointment. A £10 booking fee is required for individual treatments A £50 booking fee is required for courses Your booking fee will be deducted from the total cost on the day of your appointment or course. ​ 3. Health & Safety Please inform us of any medical conditions, allergies, or recent eye treatments before your appointment. If you have an eye infection, irritation, or have recently undergone eye surgery, we will be unable to perform treatment until fully healed. ​ 4. Consent Form You will be required to complete and sign a consent form at your patch test appointment. This confirms your understanding of the treatment, including any risks, and records your medical history. ​ 5. Age Policy Clients must be aged 16 or over to receive treatment. Proof of age may be required. ​ 6. Aftercare Full aftercare advice will be provided following your appointment. Adhering to this guidance will help maintain your results and reduce the risk of any issues. We cannot be held responsible for problems arising from failure to follow aftercare instructions. ​ 7. Cancellations & Lateness A minimum of 48 hours’ notice is required to cancel or reschedule your appointment. Late arrivals may result in a shortened treatment time, a £10 late fee, or refusal of service. All booking fees are non-refundable. ​ 8. Our Promise We are committed to ensuring you feel safe, comfortable, and happy with your results. While reactions are rare, every client is different. Please be reassured that we are fully insured for all treatments. ​ 9. Right to Refuse Service We reserve the right to refuse treatment if we believe it is unsafe, if important medical information has not been disclosed, or if salon policies are not respected.